Virtual Care by Maple

Online doctors, virtual health & prescriptions in Canada

24/7 access to doctors

Maple is the only platform providing a direct connection to a doctor, every time, with no steps in between. Patients do not need to go through a nurse or care coordinator to get triaged; their request is dispatched directly to a physician and they are connected within minutes. Maple has the highest medical issue resolution rate in the industry: 91% across all visits.

24/7 access to doctors

24/7 access to doctors in minutes

Diagnosis and treatment

Employees can receive medical advice, prescriptions, lab & imaging requisitions, specialist referrals, and more. If an employee receives a prescription, they'll have the option to pick it up from any pharmacy in Canada or have it delivered to their door. If they receive a lab or imaging requisition, it should be printed and taken to any local lab or imaging centre.

Diagnosis and treatment

Holistic mental health services

We engage employees with a therapist-led model that supports their journey. Our offering includes: weekly check-ins, text messaging with a healthcare professional, care navigation support and follow-ups, on-demand and bookable therapy, and a resource library of articles and videos.

Holistic mental health services

Digital health record

Through a built-in medical record-keeping system, employees can store, share and manage personal health data with doctors and other healthcare providers on and off the platform. Maple’s comprehensive virtual medical record is best-in-class allowing true continuity of care.

Digital health record

Fully bilingual experience

Maple’s entire in-app experience (available on mobile & web), communications, onboarding materials, physician consultations, and customer support are available in both English and French.

Fully bilingual experience

Dedicated account management

Maple supports employers every step of the way with dedicated account management providing proven onboarding communications and tactics, robust reporting, as well as technical support for employees. This unique level of support ensures a strong return on investment for employers.

Dedicated account management